Our client in the financial industry is looking for an experienced Technical Support Consultant to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality

Key Responsibilities
Process client requests and resolve incidents as soon as possible
Ensure hardware, desktop, network, app and connectivity functionality
Collaborate with third party service providers to resolve issues as needed
Competencies
Process driven
Resilience
Learning potential
Strategic insight
Relationship building
Attention to detail
Self-Starter

Minimum Requirement
Hardware, application and software understanding and experience
4 years of support experience
Practical experience working on Azure as well as Microsoft Exchange Server
Practical experience working with SonicWall & Fortinet as well as Network Switches
Technical and product knowledge on hardware and software
Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge