We're seeking Social Media Agents - 8 Months Contract - West Rand (Gauteng)

Graduates that MUST have a background in Communication, Graphic Design, Public relations, Journalism or Social media management!!!

Duties & Responsibilities

Own and resolve customer issues as comprehensively as possible on first contact
sound communication - both written and spoken
Track and respond to spikes in incidents or demand or supply on a continuous basis and act when necessary
Evaluate situations and determine the best responses and methods to reach defined outcomes.
Ensure that issues that cannot be resolved at 1st contact or where service has been compromised, are escalated in line with the escalation processes
Support and coordinate work to be performed by service providers as required.
Gather information and research to ensure delivery of social media process performance results.
Interact with other departments to communicate trends and ensure customer feedback to facilitate problem resolution.
Be a brand ambassador ensuring a positive image for the brand, managing the impact to brand on digital platforms
Ensure ongoing knowledge and adoption of all changes related to new and existing products, system, and process to deliver effortless customer experience on every contact.

Desired Experience & Qualification

Matric / Grade 12
MUST have a minimum 1-year Diploma
Minimum of 2 years experience in an area focus on written communication and online/electronic engagement with customers
MUST have a background in Communication, Graphic Design, Public relations, Journalism or Social media management)
Has a sound online portfolio (Blogs, social media presence)
Required to do a written communication assessment score of 80% and above

Package & Remuneration

Salary: R110 per hour
Contract: 8 Months
Location: West Rand (Gauteng)
this is a 24/7 environment 7 days a week (Shifted environment)
Hybrid working (only go to the office when required)