Qualification and Experience

NQF5/ Diploma or related tertiary qualification preferred.
TES industry experience would be an advantage.
Minimum of 2 years of management experience preferably in a service-related industry.
Exposure to unionized environments would be an advantage.
CCMA Conciliation and Arbitration experience desirable.
Roles and Responsibilities

People Management:

Agree on Fill rate and Headcounts with the Client every season and Budget period; 96% is the targeted Fill Rate per shift.
Ensure that staff payments via TES and WFM are accurate and presented timeously.
Ensure that Staff Development and Training are in place for all management levels. i.e. Supervisors and Managers
Ensure that the Succession Plan is submitted annually as per PDP.
Ensure that HR policies and procedures are followed 100%
Ensure that all Employment Equity communication is shared with staff quarterly.
Ensure that all PPE standards are adhered to as per Client HR policy.
Protect Client assets, MHE equipment, Normal equipment (Cages and Totes), and respect for the product.
Ensure agencies comply with Labour take on and exit processes, tracking of disciplinary actions, etc.
Ensure agency KPIs are measured and managed e.g. shift fill rates, throughput, payroll queries, and MHE, etc.
Provide regular feedback to Agencies and Clients regarding shift performance metrics/targets.

Process Management:

Ensure process compliance to WMS standards as agreed with the client.
Review daily Shift Reports and formalize action points on same.
Review weekly budget report to track agreed budget as per client.
Manage finance and compliance of all ICs and report to the client on any discrepancies.
Follow up on all client queries via the Clients Admin department.
Work closely with the Clients Replenishment team to ensure a seamless inbound function.
Liaison with the Client Transport department on a daily basis to ensure store deliveries are actioned as per plan.
Close working relationship with Client Planning department, Operations manager, SSM and Inventory Manager.

Client Relationship Management:

Understand client strategy and action plans for the current year.
Self- Drive team to deliver on OTIF.
Understand the needs and complexities of stores during promotion and peak periods.
Understand supplier management processes via the Client Replenishment team.
Minimize financial risk to the client.
Protect client Assets at all times.
Responsible for protecting the company model at all times.
Deliver continuous improvement plans quarterly.

Finance Management:

Submit weekly forecasts on Staff expenditure to GM.
Minimize MHE costs and Damages.
Minimize claims from the store level by ensuring outbound processes are adhered to.
Continuous training of DC staff to minimize damages within the picking environment.
Audit TES statements and invoices on a weekly/Monthly basis.
Risk Management