Our client is one of the largest privately-owned investment management companies in South Africa. They really pull out all the stops when it comes to supporting the people who work for them, be it with their beautiful, state-of-the-art offices or their development opportunities. Their people are passionate and their dedication is unparalleled.

They are looking for a Desktop Support Analyst with SCCM experience to provide desktop support and maintenance for current and new information systems.

Key Responsibilities:
Onsite support for daily incident resolution and service request fulfilment.
Use ISM Tool to complete daily operational tasks in a methodical and timeous manner meeting SLAs.
Commissioning and decommissioning of the domain and non-domain machines using SCCM in compliance with standard procedures.
Software deployment using SCCM.
Plan, coordinate and assist with Employee Desk moves.
Be willing to work After Hours due to standby support or project-related tasks.
Document procedures and troubleshooting.
Audio-visual / video conferencing support.
Printer support.
Azure Virtual Desktop (AVD) support.

Minimum Requirements:
Minimum of 3 years’ Desktop Support experience
Matric
Technical Qualifications (e.g. Microsoft / CompTIA / SCCM / Azure / AWS)
Technical Non-Negotiables:
SCCM (i.e. packaging software to deploy via SCCM, updating software packages on SCCM, reporting and patching)
Office 365 support (Intermediate-Advanced)
Windows 10/11 (Intermediate-Advanced)
Smart device support (iPad, iPhone & Android) using Intune Management
Audio-visual / video conferencing support
Printer support
Azure Virtual Desktop

Competencies:
Passionate about technology
Attention to detail
Problem-solving skills
Ability to work well under pressure
Effective communication style
Methodical approach to work
Ability to prioritise daily tasks based on urgency and impact


Location & Type:
Cape Town (Onsite)
Permanent role