Services/Treatments

1. Know all treatments on the Cudo Kroo menu and provide professional hair and beauty treatments e.g. haircuts (Caucasian & Ethnic hair), facials, beard shaves and waxing using the correct styling tools, equipment (brushes, combs, scissors, styling tools, dryers etc.) and products.

2. Be able to shampoo, condition, massage scalp, treat and rinse hair.

3. Assist in the daily management and activities of the store in order to facilitate a professional environment.

4. Products knowledge of retail and professional stock and the usage thereof is essential.

Customer Relations

1. Develop a strong rapport with customers in efforts to address concerns with hair and beauty needs, which ultimately increase revenue from services and products.

2. Knowledge of processes for providing customers with holistic customer experience.

3. Always maintain a positive, friendly and empathetic relationship with all customers. Assist customers whenever possible and always meet, greet and smile.

4. Through effective marketing strategies and strong product knowledge, increase sales through new and existing clients.

5. Generate sales by introducing new and innovative ideas.

6. Take telephone calls from clients and provide them with relevant information.

7. Advise customers on their retail and treatment requirements on a professional capacity.

8. Actively upsell and cross sell treatments and retail products in line with set performance targets.

9. Attend educational trainings as needed and keep up to date with new products and trends to improve customer service.

Equipment & Hygiene

1. Maintain and look after all equipment and furniture in store supplied by Cudo Kroo.

2. Prepare and clean/sanitize work stations for treatments and services BEFORE customers arrive and clean/sanitize AFTER every service.

3. Look after and maintain all equipment and follow hygiene/sanitization instructions as well as assist with salon cleaning.