Astute Validation Officer with more than twelve (12) years’ experience in the Banking sector of providing excellent customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Track record of driving increased sales, improving buying experience and elevating company profile within target markets. Persuasive in negotiating contracts, and diplomatic in communicating with customers to build long term productive relationships. Interact clearly with departmental teams at all levels, customers and other stakeholders while possessing the skill to handle change and adapt to new situations. Exemplary communication and relationship-building skills ensure the ability to network skilfully and build mutually beneficial relationships with staff and external stakeholders. Eager to join an organisation that can offer opportunities for personal growth and career advancement.