Experienced Information Technology Service Delivery Manager with a demonstrated history of working in Banking and Broadcasting . Skilled in all aspects of Service Ownership including core ITIL Service Operations processes (incident, problem, change), Service Transition, Business Continuity and Disaster Recovery Planning, Risk Management. 𝗪𝗛𝗔𝗧 𝗬𝗢𝗨 𝗚𝗘𝗧 🔵 Delivery and 𝗦𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 of service operations 🔵 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗮𝗹 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 of service offerings 🔵 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 and Vendor management 🔵 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 integration 🔵 Adherence to applicable Regulations 🔵 𝗧𝗲𝗮𝗺 management 𝗦𝗢𝗠𝗘 𝗢𝗙 𝗠𝗬 𝗥𝗘𝗦𝗨𝗟𝗧𝗦 ☑️ Introduced Windows 10, with its inherent servicing model, in the company's landscape ☑️ Drove the simplification of the IT environment through a continuous ITSM lifecycling ☑️ Supported the transition to a new Hardware vendor ☑️ Migration of the users to Office 365 ☑️ Enabling hardware and software infrastructure for broadcasting