Considering my previous experience,in the call centre over the past three years,I am confident that I possess the necessary skills,knowledge and attitude required to fulfil this position. I am a goal driven individual who is eager to learn, and develop personally and professionally. I aim to creatively and accurately complete all tasks required to the company's satisfaction. I also aim to not only to maintain but also, positively enhance the company's standards. Given the opportunity, I will perform my duties with dedication, integrity and to my full potential. My goal is to be part of a creative,dynamic team that is directly involved in making the organisation a success, while also developing their personal and professional skills. I hope my application will gain favourable consideration. Yours truly. Yonela Tofile.