I am a dependable and dedicated Customer Service Agent, energized by a collaborative workplace and motivational goal-setting. Proactively communicates across organizational levels, displaying positivity, humor, and enthusiasm in enhancing work climate and heightening staff morale. I am solutions-oriented and proactive at analyzing processes and customer feedback to identify opportunities to improve service standards and resolve complex problems. Able to leverage strong logical and creative thinking skills to predict project outcomes, control risk, and lay groundwork for success. Employ active listening and mediation skills to identify requirements and build consensus. Easily communicates both orally and in writing with peers, supervisors, clients, and stakeholders. Promoting collective success through open dialogue, goal-setting, informed decision-making, providing constructive criticism, and immediately addressing potential conflicts to prevent escalation.