IT Project Manager - Operations Manager Dear Sir / Madam, I came across your advert for a position on-line, and would like to offer my skills and experience to your organization. I started my career in IT carrying a tool case, repairing mainframe peripherals for the military and then later, ATM’s for FNB. A natural progression from there saw me work my way up through the ranks and various roles. Now, 30 years later I find myself looking for a new environment and the next challenge. As an IT Operations Manager for FNB, then later CS Holdings, I managed both centralised and distributed teams locally, across a variety of products. From our offices in Pretoria, my region stretched from Zeerust, to Musina, to Malelane. I’m well acquainted with the challenges that come with a client facing role when trying to achieve SLA’s and maintain client relationships. I transitioned to Project Management in Bytes and rolled out several national projects for large organisations. I then switched from primarily hardware deployments into enterprise software rollouts for metaWEAVE, specializing in ERP deployments, integrations and customisations. As you will see from my CV, I have a well-rounded set of skills including Technician, Logistics Manager, Operations Manager, Account Manager and Project Manager. I also happen to be our company’s Resource Manager and submit bids on behalf of our organisation in response to tenders. I find these skills to be complimentary to the discipline of Operations Management. I am familiar with the ITSM, ITIL and eTOM frameworks and principles, and accustomed to delivering service with-in and to large organisations. I have worked with ABSA, FNB, Nedbank, Edcon, McDonalds, SITA, Medscheme, MTN (4 countries), DoD and several others. I’m a good generalist, with a strong focus in both Project and Operations Management and have a nose for early risk identification and mitigation. I’m experienced in data analysis and setting actionable plans. I hope that you’d be interested in and my ability to apply these skills while working with teams, both large and small. I would love the opportunity to work with your organization and look forward to hearing from you. Kind regards Tristan