- Application Support - IIS and Inhouse Technology Usage Apportionment solution - SQL DB Maintenance and Data Processing hosted on AWS and AZURE - SQL 2012 Functions, Maintaining Backups, Indexes, Fragmentation tasks, etc - Call Record format interpretation for upwards of 100 different PBX types and processing into SQL - call records allocation to organizational structure for cost recovery -Technology Usage allocated to - Strong understanding of Problem and Critical Incident Management processes including organizational reporting. Also reported to business all Incident and SLA’s for vendor performance Management Business levels for Cost Centre & Site level recoveries