My experience includes executing and managing several successful Marketing campaigns and Governance of Process performance and change on Projects , Coordinating Training, Project admin, Customer Retention, Customer Loyalty and Customer Satisfaction .I have also successfully managed a team of 20 agents and have learned to allocate tasks according to their individual strengths and to motivate them to perform at their best whilst controlling and monitoring their work. I have also successfully completed ; Certificates UNISA in Customer Relationship Management and Customer Relationship Marketing Online Diploma in Customer Service National Certificate in ODETDP – Occupationally Directed Education Training and Development Practices, Level 5.