Having read through your job posting, I was excited to discover that my skillsets and experience match your desired qualifications. as a call center representative at Multichoice, I spent 8 years honing my upselling techniques, conflict resolution skills, and phone etiquette. by the end of my tenure at Multichoice ,i had achieved the following results; . customer services rating-98% over two years . lowest customer turnover ratio in 2018 . resolved 94% of customer issues, thereby reducing the caseload of the call center manager. it would be a great honor to be member of the team since your company is one of the best in the industry at employee development. I believe that my customer services skills and prior call center experience would help your company boost customer satisfaction.