Loyal, committed, experienced and capable! -------- Located in Hermanus --- Short CV: -------- ACCREDITED QUALIFICATIONS ------- • 2020 NQF4 (National Real Estate Qualification) ------ • 2003 BA Degree, with majors in Communication Science and Political Sciences at UNISA (other subjects: Psychology 202, Criminology, Communication Law) ------ • 1996 Matriculated with distinction at Hoërskool Volksrust (distinctions in Afrikaans HG, Business Economics HG and Mathematics SG). -------- EMPLOYMENT HISTORY ------- 2018 – current -------- Company: Pam Golding Properties Position: Estate Agent ------- Two years running - regional achievement as Pam Golding Goldclub Agent; Local achievement as Agent of the Year and Top Agent (across agencies) for 2019 (highest units and highest rand value). ------- 2016 - 2017 (part time) -------- Company: Journey Deluxe Independent Travel Co-ordinator, specialize in travel arrangements for large, oversees wedding groups Position: Owner & Founder, Travel Co-ordinator ------- 2011 –2017 ------- Company: http://www.******.*** and http://www.******.*** ------- Luxury vacation apartment rentals in Paris & London, plus itinerary planning & travel support (mainly for American travellers) ------- Position: 2013-2017 - Senior Manager: Customer Service, Sales & Reservations ------- I worked remotely from South Africa and dealt closely with team members across the globe. The majority of our guests were Americans, but also had many guests from Australia, New Zealand and Europe. ------- Head up an international team of 7 reservations agents and work closely with Marketing and Directors in planning and execution of all sale, reservations and customer service matters. ------- Responsibilities included: • Training the reservations / sales team and do regular quality checks on their work • Assist the reservations team in any tricky matters • Sourcing apartments • Working with owners re contractual agreements • Arrange styling and photography • Working intimately with the onsite teams in Paris and in London to take care of the property per brief and any specific requirements • Briefing my reservations team of every detail in order to answer any questions as best as possible • After sale service • Crisis management, for example – in the case of burst geysers, guests missing their flights, through to terrorist attacks in Paris • Dealing with all complaints and negative reviews ------- 2009-2013 - Reservations Agent at http://www.******.*** and http://www.******.*** ------- 2007 – 2011 ------- Company: Sainsbury Design, Sandton ------- Graphic Design & Below the Line Advertising Agency, specialize in packaging design & promotions (corporate clients include Nestle Ice Cream, Nampak Tissue, Plascon, etc.) Position: ------- 2009-2011 - Head of Studio & Creative Director ------- Duties included: Brainstorming with clients and agents to come up with creative concepts and the planning of the execution thereof; Copy writing, overseeing grammar and spelling; Manage timelines to adhere to tight deadlines, etc. ------- 2008-2009 – Account Manager (Customer Service & Sales): ------- Duties included: Taking creative and marketing briefs from clients and interpreting it to the creative team; Pitch presentations to clients, present reverts back to the creative team and repeat; Creative writing. ------- 2007-2008 - Production Manager (Manage relationships, quotes, briefs and quality checks with all outsourced agents / agencies e.g. photography, rentals, sourcing materials and props, purchases, printing, transport of marketing material across the country) ------- 2005 - 2007 ------- Company: Jansen International, Sandton Graphic Design & Below the Line Advertising Agency, specialize in packaging design & promotions (corporate clients include National Brands Ltd, Tiger Brands, Nestle Confectionary etc.) Position: Production Manager ------- 2001 - 2005 ------- Company: The Original Arts Company (OAC), Pretoria The OAC conceptualized and executed uplifting and inspiring musical theatre productions in many major stages in Gauteng such as the State Theatre’s Opera, the University of Pretoria’s Aula, etc. plus The company was also a tertiary college providing SAQA approved training in music (jazz genre), modern dance and drama. Position: Production Manager; Vocal Student & Trainer and Performer