Hi, I have been in the quality assurance business for 15 years in the telecommunications industry i have acquired SETA certification for Quality assurance and Moderator as well as Coaching and Feedback. I have been classed as a top performer for 3 years in a row and recognized for my hard work ,commitment and dedication to any task given. Although i love working full time,i would like to offer my services part-time to assist other organizations to improve on customer experience. I have a certificate in business analysis,currently in my 3rd year of business management, currently completing a course in robotics process analysis. Thank you