creative and curious troubleshooter; a can do attitude and goal driven. · I work well under pressure and have good time management skills. · I insist on providing the highest standards and being transparent and delivering results. · I Love working in a team and individually. I am flexible and can adapt to change quickly. · I have more than 8 years' experience in the IT field; 5 years in customer support and call center environments. · I have managed small teams because of strong leadership principles and skills displayed. · I have worked on big projects along side management and owned key components of projects (Data mining and analysis, process improvement and solutions planning).