Profile Shanene Hartnick: Good day Herewith my application for the Please refer to my CV for more information on my profile. I have a total of 6 years work experience in the call centre environment a further five in Administration and 2 in Receptionist role and am confident that I am a suitable candidate for this position. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, negotiate for payments on overdue accounts. I have received excellent performance evaluations from my managers and have been formally recognised for my contribution towards my department’s success. I am a goal and results orientated team player who can also function independently. I am comfortable and well experienced in handling calls regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. I consider my strongest points to be my interpersonal skills, impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers. I have attached my CV and should you find interest in my application, then I will be available for an interview at your convenience. Kind regards Shanene Hartnick (***)-***-****