Experienced and self-motivated customer care leader with a demonstrable track record of working in e-commerce and with children. Energetic and positive team leader skilled in communications, conflict resolution, perpetual experimentation and driving sales. Detail-oriented, result-focused and hardworking fresh graduate of psychology and philosophy with 6-year full time prior experience helping start-up companies establish an impeccable online reputation by persistently providing top-notch customer support ensuring optimal customer satisfaction, with a total of 12-year experience in other fields including retail and childcare. Multilingual and multicultural, having worked and lived in three countries so far.