A hardworking, loyal employee who prides herself in the level of professonalism and dedication. I can work well in both groups and as an individual. I see myself as a leader that can take charge of any situation and work towards a solution. I am consistent, interpret directives, maintain discipline and good communication skills. Experience: Completed my one year internship at the South African Police Services (Head Office Pretoria), Under Division-Complaints and Coordination Management Intervention 2017. Administration Clerk • Administer all subsistence and transport claims by receiving, registering and checking all domestic travelling and subsistence claims. • Calculate and process all travelling and subsistence claims. • Capturing and record keeping of all travelling and subsistence claims. Currently working for SANTAM INSURANCE COMPANY as an Insurance Consultant. Duties include:  Attend to administration and written communication  Ensure that all documentation is processed accurately & correctly  Ensure documentation, including SASRIA is issued, checked and authorized prior to dispatch  Ensure queries are resolved as per company standards  Ensure retentions are calculated  Ensure endorsements / transaction are completed timeously within SLA  Ensure timeous and accurate management of mail count  Ensure policies are not overexposed  Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.  Resolve escalated broker queries and complaints and provide feedback to brokers on matters resolved.