Good day, I would like to take this opportunity to introduce myself and provide a brief synopsis of my professional and personal qualities. My experience in the Information Technology arena spans over a period of 25 years. For an extensive period of 8 years, I was employed by CapeNature (Western Cape Nature Conservation Board) as the ICT Application Support Manager and later as the Infrastructure Manager, accountable for the Management and Service Delivery of both components responsible for providing 1st and 2nd Line Support to the entity, this included Support and Service Delivery of new or enhancement of existing bespoke, CRM and ERP Applications Systems, including the contractual management of Service Providers / Vendors providing 3rd Line Support, within the strict agreed SLA targets. Being ITIL Certified, with 25 years of ICT experience comprising of various key positions including the above, has groomed me to work efficiently and effectively in highly pressurised environments. A few of my key strengths are providing leadership within areas of innovation, problem analysis of application and infrastructure challenges together with its mitigation, the change management of application enhancements (SDLC methodologies – Agile, etc.) / upgrades and technical infrastructure enhancements including system maintenance based on ITIL prescripts and GRC policies / procedures. My experience has qualified me to interpret Business’s strategic objectives and construct ICT’s platforms to fully support and facilitate those objectives as far as possible, based on the understanding of PPT (People, Process, Technology) Framework – The balance of people, process, and technology, notwithstanding the model that IT is the driving enabler providing direction and guidance to the business. In terms of Service Delivery (SLA based) and the Change Management model based on ITIL’s methodologies implemented, my team and I have been successful in maintaining a stable application and infrastructure platform, resulting in a 99% system up-time for all business-critical applications, ensuring business continuity through taking advantage of the stability of cloud-based technologies from SAAS through to the provision of a DR Solution hosted in the cloud. In addition to my current roles, I’m also fulfilling the position of Project Manager for the implementation of projects associated to new or the enhancement of business-critical applications. This includes the development and implementation of the technical architectural landscape, compliance reviews and risk mitigation, which is in line with strategic objectives of the entity In retrospect, my career in ICT has been a journey of discovery, growth, success, lessons learnt, sleepless nights, copious amounts of coffee and the list continues. One thing I can be proud of and guarantee, is the fact that I am adaptable to any scenario, never backed down from any challenge, always giving my 110% to any task and to inspire others to reach their goals. For the above reasons and more, I’m confident that I would be able to hit the road running, bringing value to the component, organisation and the team that I will lead. Attached you will find a more detailed CV for your perusal; looking forward to a favourable response to my application. Yours sincerely RODGER HARDING