• Excellent telephone skills and good ability to use Remote Access • Good analytical and troubleshooting abilities • Strong knowledge of viruses application glitches and hardware issues • Patient and able to walk customers through troubleshooting and repair process • Excellent communication abilities • Good customer-service skills • Good understanding of Installations and updates • Keeps abreast of changes in technology • Good organizational abilities •Accurately diagnose and solve hardware and software issues within SLA • Strong knowledge of viruses application glitches and hardware issues