I have six years’ experience as a Call Centre Agent as well as 8 months’ experience as an Admin Clerk. These roles have provided me with the opportunity to refine effective communications, problem solving skills, managing customer accounts, taking escalations, auditing of calls, staff coaching and providing verbal and written feedbacks. I am adept in back office operations, records management, workflow prioritization, confidential correspondence, executive support and team meeting planning. I have proficient abilities in relationship management, customer communications, customer needs assessment and retention and putting measures in place to ensure excellent service delivery.