Dear Sir \ Madam, I am a 33 year old, South African Indian female with a South African passport. Lives in Germiston and has an International Diploma in Computer Engineering, Diploma in Project management and is currently studying towards a B-Com in IT Management. I am MCSE and ITIL certified with in-dept knowledge of Agile and DevOps methodologies. I have worked in IT for over 14 years with experience in the Banking, Insurance, IT Services and Mining sectors. I have a proven track record in IT Technical Support, Project, Service, Problem, Risk and Change management. As a specialist in IT Project Management and Service Management, I present an extensive portfolio of successfully planning, budgeting and executing IT planning and operational requirements to the attainment of overall organisational efficiency and increase in ROI. I offer an innovative approach to problem solving and technology improvements, with a flair for risk management, stakeholder negotiations and building strong relationships in order to bridge the gap between IT and business. My success lies in my perceptive decision-making intelligence, strong ethics, in-depth understanding of IT, with an innovative insight to improve strategies, processes and procedures that drive growth and increase profitability. I am immediately available and looking for an exciting opportunity within IT (Project Management, Service Management, IT management, Change & Problem Management), were I would be able to use my skills to achieve the company business goals and objectives. . Regards, Prathana Cell:(***)-***-****