Dear Ms/Sir, I hereby apply for the above-mentioned positions. I am a fast learner, a hard worker and an analytical thinker who has the ability to go an extra-mile. I have excellent communication skills both written and verbal and have the ability to work effectively within a team and independently. Mostly I am customer focused and available to start ASAP. I strongly believe that I can perform very well in this position not only because I have been in this industry since 2003, but because I have all the requirements (Experience, Skills and Education). I used to support corporate and government clients for example AWS (Amazon Web Services) as an Abuse IT Technical Customer Cloud Support Associate (Cyber Security), EOH/MMI Holdings (IT Branch Support Engineer), Comair Limited (IT Systems Administrator), ICT-Works (IT Service Desk Analyst), DLK Group (Old Mutual) as an IT Technician, Telkom (IT Helpdesk Technical Support Specialist), The Parliament of South Africa (IT Service Desk Analyst - ITIL) and even providing Technical Helpdesk Support ONLY to clients residing in the UK when I was working for Hewlett Packard. When someone speaks about SLAs and IMACDs I know very well what is being talked about. I am also a qualified Safety, Health and Environment Representative. For more details please see my attached CV. I look forward with much pleasure to meeting you at the interview. Thank You