y working experience at SARS Contact Centre improved my leadership skills, communication skills and ability to work in a team environment. I have fluent spoken and written English. I also have fluent spoken and written Isizulu, Setswana, Sesotho and Isixhosa and Afrikaans.. Currently I am studying a Diploma in Management at the Southern Business School, completing in 2018. Subjects which I am studying that are relevant to the post of Inbound Manager, include Management Practice, Human Resources Management, Business Law, Business Communication and Project Management. Carrying out this course has improved my communication skills, my leadership skills and my ability to lead and supervise subordinates effectively. I have also learned how to run a project from the planning stage to its completion. Working for The Unlimited appeals to me because it has a good reputation and it provides excellent opportunity. Your organisation produces a high-quality service, and I can contribute to this with my leadership skills and my ability to work under pressure. am passionate about customer service i am a perfectionist and want thing be done in a particular correct manner. I am reliable and a man of integrity who fears God. I hate sloppiness I am presentable and always neat.