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Penelope N.

  • Hourly rate: R550 /hr
  • Experience: 6 Years

About Penelope

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An accomplished and astute Senior Business & Process Analyst with over 6 years professional working experience in end-to end business and process analysis. I possess a good understanding of delivering Business Transformation and IT projects ranging from Operational Transformation, CX & Care, Digital Enablement, Legal, Payments and Billing. I am well known for my ability to engage with senior business stakeholders and technical teams to assist in strategic objectives and solutions to achieve and exceed project and company goals. I have gained extensive knowledge in various tools and frameworks that support Business and Enterprise Architecture such as SDLC Methodologies, BPMN Notation, TOGAF, RPA and DevOps. I am a believer of delivering results on requirements from business in the most ethical and in standards governing the organisation. I am excellent in interpreting business problems and providing business with well-matched solutions and implementing changes to address business problems. I possess excellent communication and interpersonal skills, with the ability to translate data into meaningful information to communicate to impacted stakeholders, including executives, business partners, architects, analysts, operations managers, and users.

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