I have more than three years of experience in providing IT support for the Department of Education and most recent being Ugu District Municipality. During this time, I have spent time dealing with more complex queries from users, which I was able to resolve successfully. I have routinely covered enquiries and problems in relation to hardware, software, peripherals, emails and internet connections. I believe that I have the ideal combination of technical expertise and customer service skills to fulfil the requirements of this post. I am also able to build positive customer relationships, focus on positive outcomes and operate efficiently within a Information System environment. I am passionate about technology and am always keen to learn more. I am a fast learner who is adaptable and dedicated to building businesses that support innovation and development. I offer a versatile skillset nurtured through extensive local and international experience and I excel in resolving challenges with unique solutions, strategies and process improvements proven to increase organisational effectiveness