Njabulo Zulu is permanently employed as a payroll administrator and a gentleman who takes pride in his appearance, very easy to approach and is working for the wages group management service as a payroll administrator, I am a trained and skilled professional who has been doing volunteering work for NGO'S. I prefer to follow a daily schedule in work, since it helps me to stay organized and effective. Perhaps I will have a list of existing clients, with a lot of details next to each name. Products and services they may need, and when they may need them, the time I (or my predecessor) contacted the client the last time, what sales strategies work the best with them, my connections in the company (sales managers, executives, senior technicians, finance directors and other who can impact sales decisions), opportunities to meet each of them, etc. I spend my days working with the list, improving and maintaining the relationships with the clients, and cooperating with other members of sales and marketing team, with an ultimate goal of generating better sales volume and improving the profits of the company. However, at least few hours each week will be dedicated to researching about the competitors and analyzing the latest industry trends, in order to come up with the most appropriate offers, and to ensure the client will not lose clients to competitors. I strive to show a complex way of thinking. To lower the price is not always a feasible solution, since having a business relationship that eventually costs you money is a stupid strategy. Say that you would consider the lifetime value of the customer, and how much you can lower the price, and what impact it would have on your relationship with other customers, and other variables that come into the process. You can also say that you would use your excellent interpersonal and sales skills, trying to talk the customer to stay with you, without lowering the price. At the end of the day this is your main goal as a relationship manager—to build trust and loyalty in customers, so they won’t change suppliers as soon as a better offer reaches their inbox. I create reports to keep track of clients work? I am learning to work with any software products while managing customer relationships. In my opinion, various fancy tools and software products can make our work more effective, and save our time. But they can’t make from one a good relationship manage, It’s soft skills, motivation, persistence, and knowledge of both the product and the customer which determines how good clients will fare in your negotiations with customers. Regards