PROFESSIONAL SUMMARY 7+ years’ progressively responsible experience in providing excellent helpdesk support to end users. Highly skilled in maintaining, analysing, troubleshooting, and repairing computers/laptops, hardware, software and peripherals. Excels in: • Documenting and upgrading hardware and software systems • Creating user accounts including user rights, security and groups creation • Providing training to employees to identify, analyse, and repair product failures • Determining and recommending products or services suitable to the user requirements