Dear Hiring Manager I am a South African citizen by the name of Mpumelelo Sihle Masemola residing in Mamelodi East, Pretoria. I am a confident, well groomed, optimistic and balanced individual. I have a passion for serving and helping people. I love to face a challenge head on and overcome it utilizing my skills and innate personality traits. I am fluent in English and have attended Model C Schools from Grade 1 up until Matric. I converse daily in English and consider it my primary language. I am friendly and well spoken both in person and over the phone. I know the importance of acting ethically, and with integrity. I am constantly looking for something new to learn because I am curious at heart. I love to share what I have learned with others because this reinforces the information I have learned and it empowers others with valuable knowledge. Ever the analyst, I am well versed at reading people and situations and then choosing the best course of action for the best outcome for all based on policy and core organisational values. I know the importance of planning and personal leadership to attain goals both in and outside of the organisation. I am a big advocate for personal improvement. I have the patience to hear and meet the needs of customers and others proactively and efficiently. I am proactive with a ‘can-do’ attitude, I look for solutions to problems because I believe that one has to be the catalyst for change. I have nurtured a sense of urgency which helps me to cater to the customers’ needs. I have had access to and been interested in technology for as long as I can remember. I have been exposed to computers since grade 1 and consider myself tech savvy due to the fact that I had Information Technology (IT) as a subject from grade 10 through matric. I am currently positioned as a sales assistant at CottonOn within the Cotton On Group. The role entails providing outstanding customer service, reaching daily sales targets, cash handling and working effectively within a team to meet key performance indicators and other objectives. As a team, we are responsible for the maintenance of the shop as it pertains to housekeeping as well as creating and retaining a favourable ambiance for our customers. It takes excellent interpersonal, diplomatic and communication skills to achieve this. My role also allows me to meet people from different walks of life which is an invaluable experience. I have to communicate daily with customers in English and I have recieved compliments on my English speaking abilities on several occasions. I have recieved outstanding reviews from customers on more than one occasion due to the passion I have for my work and my dedication to going the extra mile to ensure customer satisfaction. I have experience in retaining customers through friendly, quality service. I have attached my curriculum vitae for your perusal. You may contact me on (***)-***-**** or via email at ****@*****.*** to arrange for an interview at any time convenient to you. Thank you for your time and consideration, I look forward to hearing from you.