I am a passionate young lady, very well-spoken and extremely eager to learn. I work well in a group though I am not incapable of working individually and can do so diligently. I work with efficiency and effectiveness and always manage to get the job done. I follow instructions well and am also very good at giving out instructions, leading and taking charge when need be. I deal with customers/clients well and am able to handle situations of dissatisfaction and disgruntlement with ease and discreetness.