My name is Mlungisi Sishi, I am writing regarding any Customer Care Manager role you may have. As a dynamic leader that has over 15 years of professional call centre management experience in various Industries from Telecommunications, Health Insurance, Short Term and Banking, I am confident that I would make a great candidate for any roles you may have. As a seasoned call centre manager I have had to spear head Omni-channel as well as Customer Experience strategies in my current role as well as in the recent past with successful customer satisfaction results as well as Net Promoter scores. I am confident that my proven track record of excellent work ethic, vast experience and my continuous improvement skills will make me an asset to any company. I am an innovative, results driven and self-motivated person that finds it hard to give up. Leading people is my passion, this is one reason I have been successful in my Leadership roles because aligning people's performance to Organisational goals is what I do best. I look forward to hearing from you to discuss my experience for any role you may have further, I have attached my CV for your perusal however I am available to talk at your convenience.