- Manage Billing, Termination, Cancellation or contract queries - Ensure that compliance of processing/ resolution of orders are maintained - Manage and update customer’s specific queries - Liaise with internal stakeholders{ SD, SM, OM and Sales team} - Action and dependency management across projects and programs of work - Liaise with internal and external customers regarding the termination of services and recovery of equipment. - Management and monitoring the capturing of orders and queries. - Monitoring, analysis and feedback of all business process - Setting up and taking minutes of all business processes - Compile and submit weekly and monthly projects and program reports to portfolio management and line managers - Train new employee of different projects