Dear: Hiring Manager As a self-driven and highly motivated IT experienced, I offer exceptional skills in IT assistance, helpdesk handling, and software troubleshooting and network management. Following is a brief overview of my proficiencies in relation to your job description:  Skilled in software troubleshooting specially in MS office Suites and flash based programs.  Competent at installation and troubleshooting of independent and shared Lans, Wi-Fis, and ADSLs.  Special talent:  Maintaining a log of all problems detected and system backups.  Working closely with the staff to assist them with their technical problems. Responsible for Installing: Windows XP/Vista/Windows 7/8/8.1/10, Microsoft Office 2003/2007/2010/2013/2016,Windows Server, Small Business Server 2003/2008/2012R2/2016R2, Active Directory, DNS,DHCP, WDS, creating and maintaining users account information including userrights,security and user groups.  PACS management, maintenance and troubleshooting  End-user training  Workflow management and redesign  Physician relations  Administration and integration  Vendor management  Expanding the system to new customers and modalities.  Virtualization platforms, including VMware and vSphere Client application.  Performing diagnostics of network issues, provides support for service desk staff.  Updating and maintain network documentation, assigns IP addresses, saves device configurations.  Configuring network devices for new deployments per direction of senior staff, configure replacement network devices from backup configuration files.  Administrating and maintaining servers through IDRAC(Integrated Dell Remote Access Controller)  Assisting in user desktop issues, with computer software installation, solves email access and routing issues, assists with desktop backup, VPN connections and archiving.  Administering and maintaining LAN infrastructure, including network cabling, testing network connectivity, firewall configurations. Possess expertise in computer formatting, creating partitions and hard disk configuration needed from time to time.  Through understanding of confidentiality policies associated with helpdesk job. I am confident that I am the ideal candidate. I will call your office after few days to pursue this application. Please contact me at (***)-***-**** Sincerely, Mathibela Kgaogelo Legwabe