I have been a Customer Service Engineer for the past 16 years. Always striving to satisfy customers in all IT related incidents. Giving technical support on Desktop and Laptop platforms, from software to hardware. Disassembling computers to locate hardware faults and fixing it. Setting up of new laptops and desktops for clients and new employees. Setting up VPN and Dial up support. Exchange support, troubleshooting issues. Server maintenance and monitoring Server farm, Networking. Office 2010, 2016, 365. Providing technical support for printers, Lexmark, Xerox and HP. Hard working and always striving to be pro-active.