I have worked in the furniture retail industry for over 17 years. I started as a sales person at Russells in Dundee through hard work proceeded to being a Branch manager a year later after I joined the company. I got promoted to Regional Manager and later General Manager within the same company. I was responsible for the Divisional Sales, Inventory, Cash security, staff and Debtors. We were responsible for the follow up of the Debtors book from early stage to write offs this is before the contact centre was established to manage the Debtors. As the General Manager you were to ensure that the Regional/Area Managers did the monthly checks in each of their stores and addressed the exceptions. But would also coach give assistance where needed so that they achieved their goals and in turn the Division. The GM dealt with all the non performing stores and implemented the turn around strategy to ensure that the new staff is adequately trained so that they perform in their duties.