A capable, results orientated, enthusiastic individual with drive, determination, a proven ability and experience of leading high-performance teams, increasing efficiency and productivity, whilst reducing costs and inefficiencies. I also possess the necessary management skills and expertise required to administer, improve and develop an operation or concern to achieve maximum efficiency, effectiveness and quality of service. Having the ability to keep a level head at all times, has afforded me opportunities to nurture and grow any business in whose employ I was, evaluate risks and also deliver innovative new solutions to arising challenges. Furthermore, I am by nature, a hardworking, pro-active individual with an upbeat positive attitude, and excellent client facing and configuration skills. These, have enabled me to be highly successful in assisting Executives of companies define business direction, achieving set targets and goals, and optimizing the business. In addition to the above, I possess extensive knowledge of working practices, recruitment, payroll, conditions of employment and diversity issues. Coupled with the commercial and visual awareness to drive sales, manage profits and losses, and ultimately increasing the overall sustainability and profitability of a concern. With more than ten years in the ‘service-delivery’ environment, specializing in both the technical as well as the operational side, coupled with an obvious passion for customer care specifically, but not limited to, enables me to confidently ensure that regardless of any new environment or position, even industry, I will be equipped, and therefore able to ensure that any staff in my complement, will take real pride in their contribution to customer satisfaction, and not only meet, but aim to exceed both the customer’s expectations, as well as the business’s set targets and standards. I am capable of developing and implementing new administrative systems, carry out appraisals, manage performance and discipline staff as needed. In my current position, apart from attending to all the concern’s administrative and logistics needs, I am also directly responsible for the monitoring of all equipment movement My experience is diverse and extends well beyond the ‘office management environment’, and boast skills and expertise on the technical side, which includes welding, electrical work, mechanical repairs, as well plumbing. I can therefore confidently conclude that I would be an asset to any employer, and form an integral part of management.