PROFILE I am a confident and assertive individual who communicates well with my peers and other stakeholders. Customer Service, business and test analysis are my strongest traits and I believe I work well on my own as easily as within a team environment. I have a strong personality and my most accomplished traits would be my analytical and communication skills as well as a firm understanding of what is required of me as an individual within an organization. I am confident that I am able to add value to your organization with all the skills I have acquired and developed throughout my career path thus far. KEY SKILL SETS • Strong analytical and documentation skills • Problem solving and communication skills • Strong client interaction skills • Planning • Time Management QUALIFICATIONS Matric A+ ITIL Foundation Fundamentals of Customer Service MCSE • Microsoft Certified Professional • Managing and maintaining Win Server 2003 • Planning and Maintaining a Server 2003 Infrastructure • Implementing, Managing and maintaining Server 2003 I also hold team awards for both 2007, 2008 and 2013 I hold employee of the year award for 2012 Adobe Indesign CS4 Adobe Captivate 4 Diploma in Business Analysis