20 years international IT implementation experience, working as a Business Analyst for the last 10 years. Successful implementation experience, working in the following industries: Aviation, Banking, Education and Customer Relationship Management (CRM). I am available to work on site (Gauteng) or remotely via Zoom or MS Team. Qualifications and Certifications include the following: Bachelor of Commerce (I.T. & Accounting); Principles of Agile (FTI); Business Process Mapping and Modelling (Viewpoint); BABOK® v3.0 Core Practitioner Course (Business Analysis Excellence Pty Ltd), Siebel 7 Certified Business Analyst (Siebel University), Siebel 7 Certified Consultant (Siebel University).