As a young and motivated and passion driven individual, I am extremely interested in submitting an application for the advertised IT Field Technician post. In December 2017 I have successfully completed my tertiary studies, where I have obtained a bachelor’s degree in Computer Science and also an honours degree in Computer Science. These qualifications has provided me with a range of practical experience as we were given tasks that are similar to those of a work environment. This will in turn help in meeting the needs of this role. After the completion of my studies I applied for an internship at SITA (State Information Technology Agency) in Rustenburg, where I am currently working as a LAN and Desktop trainee. My responsibilities in this role includes providing clients with end-user support, mostly by using a remote desktop tool to solve daily challenges that may be faced on a daily basis. At times I go with mentors to sites that require physical presence. This position has given me vital practical skills while also allowing me to adapt working in a professional and fast-paced work environment. With regard to my ability to meet the specific requirements of this job: • Team work: Worked in a team in both tertiary and also my current occupation where there was a good communication skills in order to improve the services of clients in a work environment. • Troubleshooting and Problem Solving: Responsibilities at SITA included troubleshooting client computers and coming up with solutions in order to solve those particular problems. This included reloading computers that are no longer working in an efficient manner, answering incoming phone calls and assisting customers with phone-based inquiries or remotely assisting clients with remote desktop tool. • General Administration: Also the responsibilities at SITA has provided training in administration including filing, data processing and also written communication. I understand that there will be a large number of applications that will be received for this position. I strongly believe that my passion, commitment and also skills that I have already acquired will make me a suitable candidate for this vacancy. I have enclosed a copy of my resume for your consideration, please feel free to contact me at any time if there is a need for clarity, on the details provided above. Thanking you in advance for your time, Joy Cwaile 239 Zone 3, Seleke Street, Itsoseng, 2744 (***)-***-**** ****@*****.***