I am an experienced Inbound Call Center Representative having worked for 6 months and still currently working in an Call Center environment. During this time i have been responsible for answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. I am I.C.T literate and have no problem using computer inventories, having done so in my current position. I have the following certificates and completed skills: Work skills Certificate Peoples skills Certificate Money skills Certificate Entrepreneur skills Certificate