I am a highly skilled Business Analyst with over 19 years of working experience in a dynamic, fast-paced sector of the Public Service. Juxtaposed to this is my passion for service delivery acquired from my many years in the airline industry where my interpersonal skills were developed through the exposure to different lifestyles and cultures. The ability to conduct statistical analysis, problem identification and resolution, stands me in good stead when putting in place measures to boost operational efficiencies and enhance organisational performance. As a team player, I focus on either creating or participating in a work environment that is conducive of a high-performance culture. My strengths lie in business analysis, process engineering, project management, quality management systems, IT governance (COBIT5) and management. I have a thorough knowledge and clear understanding of amongst other, enterprise architecture (TOGAF 9.2), Government practices and procedures, and corporate governance. As a dedicated worker who is results-driven, I am confident that I will be an asset to any organization who is interested in using my skillset. Jeanette Abreu