I believe that to leverage technology enables more efficient relations allowing Customer eXperience (CX), internal and external, to be the number one priority. Good experiences, with the aid of smooth and unobtrusive systems, ensure that the CX Value Proposition always applies no matter the tool. It also guarantees alignment with Organisational Goals and enhances a company’s reputation. “Progress through innovation and practical application for SA, Africa & the world.” Personal Profile Humble, hardworking, committed, loyal, reliable, helpful and morally-centred. Some legacy traits of a by-gone era, but instilled by my family and critical that I pass on. Avid motorcyclist, curious technology follower and engaged family man