Dear Sir / Madam I have managed medium and large call centres including the management of the customers' experience at the branches of such large companies eg: Momentum. I coach and mentor all staff entrusted to me in order to ensure the Customers experience and still maintain the focus of the team at the same time. I have extensive experience from call centres eg: Unisa (contract), NBC Holdings (Pty) Ltd, Momentum and other short term contracts. The diversity between the Industry's has empowered my experience in the call centre industry. I also coach / train sentencia and I am a SDF (Skills Development Facilitator) I have alot to offer should you grant me the opportunity. Yours Sincerely, Henry Winston Jones