Operational Management experience in Service Delivery over a vast range of industries and business ethic to match or surpass. Majority of these in an IT environment in support of multiple industries. Focus is around yet not limited to, improvement of process, providing business solutions. I have vast experience in Service Desk,Call centers and help desks. I work well with people and maintain a level of empathy between business and expediting deliverables. Experience with Governance Risk & Compliance from inception to delivery. I am ITIL v3 (2011) certified as of 2012 & have applied ITIL best practice framework for most of my IT career. I have attended a COBIT course as well as TOGAF training to compliment my experience. Please see CV for all detail. I am immediately available for any and all meetings or interviews