I am a pragmatic, action orientated Business Leader with a strong focus in Banking, Customer Relations, Call Centre Operations, Urban and Compliance Management. A seasoned Customer Relations Divisional Head who has successfully led and turned around businesses, in front, middle and back office in terms of enforcing positive customer experience. I have exposure in the public sector and private sector, municipal experience combined with law and financial experience. I have excellent stakeholder management skills (Council, Government Stakeholders, Community Representatives, Private Sector Partners, Suppliers and Staff). I have a proven track record for driving business strategy that has led to desired performance outcomes and growth trajectory as well as opportunity of establishing new direction for the organization building teams which are aligned to the company’s strategy and vision. I am a passionate, engaging, and an inspiring leader who thrives on innovation and building teams to feel empowered in delivering outcomes aligned to the Companies strategy and vision. I am passionate in dealing with multiple stakeholders and communicating clear messages which cascade a clear vision of business outcomes. I leverage on consultative, value-based leadership style to gain commitment through coaching teams and create high performing businesses