I apply for this position because I believe in giving quality, excellent, world-class service. I also have more than 30 years of customer service as an agent and as Team leader. As team leader, I made sure colleagues also give excellent customer service. Work experience: After Matric, I went to South African Army, which was compulsory. I worked as a Male nurse at one Military hospital for the two years. I start working at Spoornet parcels department. My duties include Calculating of rail freight for parcels. Telephonic Quotation, Cashier. Metro rail department – My duties include handling of queries on accounts debt and credit of accounts, reservations, telephonic quotations, rate adjustments, and collections of overdue accounts, Issue of tickets for Bus and main line tickets (Cashier) PX and six-meter containers department – My duties Telephonic Quotations, rate adjustments, Cashier, Track and tracing of parcels and containers. Handling of queries on accounts, Collection of overdue accounts. I worked in the following area’s PX- Kaserne 1997-1994 Metro bus and Mainline transport 1990-1987 Spoornet fail freight 1989-1997 I worked for 15 years for Spoornet. September 1997 Reason for leaving: Retrenchment I start working at Absa Call centre as an inbound call centre agent. My first job function was to stop debit and credit cards. I then moved to Telephone/Cell phone inbound banking agent and then to Internet banking inbound agent. I worked in the following area’s Email team / Action line / Hello Peter complaints and CEO complaints – 2015 – 2018 SME ( Service matter Expert) – 2013 – 2014 Bank codes - inbound and outbound 2011 – 2012 Costing department 2009 – 2011 (inbound and outbound) Repossessed department 2008-2009 (inbound) Disputes (Incorrect payments debtors/Credit Suspense account)2002-2008 (Inbound and outbound) Reason for leaving: Retrenchment/early retirement Throughout my working career I obtained the following skills: Quality and control Analysis, Communication skill, Conflict handling, Interpersonal skills, Supervisor skill, Coaching skill, Problem solving and decision making, Planning and Delegation, Time management, Motivate people and Results oriented, Persuasion, Service orientation, Quality control, Analysis, Team player, Reliable and punctuality, Positivity, Listening skills I worked for Absa Call centre for 21 years until I was retrenched/Early retirement. I am currently a director of my own Cleaning business and I am a Bolt/Uber driver.