Visionary and professional customer service, client relationship and retention individual, with over ten years’ experience in client facing roles. Engaging and personable with the ability to promote a “client first” mentality and dedicated to contributing to team-based environments. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Provide senior leadership and internal stakeholders with updates and status reports. Deliver excellent client services while building and maintaining client relationships. Experience in providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Natural leader experiences in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Passionate about positive customer experience, driven by optimism, the ability to work well with others and known to be a capable and patient leader.