I am an experienced IT Services Operations Manager with a demonstrated history of working in the financial services industry since 1991. Skilled in Customer Service, ITIL, ITSM (Service-Now, Remedy8), Change Management, Project Management, Business Liaison and Data centre Facilities Management (HVAC, AirCon, UPS, Genset, Fire protection systems). While managing the three Coastal regions for SBSA IT, I was also accountable for my cost centre’s Budget management and reporting, Asset Register, Operational BCM, OHSA compliance and 3rd party vendor management. I’m quick to identify problems and bottlenecks in processes and procedures and propose suitable and appropriate solutions. I’m passionate about Green tech and ideas for environmental sustainability & energy consumption reduction through modern alternatives.