• A strategic thinker able to maintain a hands-on approach. • An effective, passionate, self-motivated, result driven leader. • A wealth of knowledge and experience in leading and managing customer services, customer care, customer support and experience contact center operations. • Continuously identifying ways to improve and create environments focused on achieving customer-centricity. • Customer experience management through the use of the Net Promoter Score metric • Experience working in international contact center environments and client relationship management. • Sound analytical, problem solving, business management, leadership, customer-centric skills.